Details of the complaint All Fields are mandatory
Bennett, Coleman & Company Limited – through Television Division respects the privacy of its users and is committed to protect it in all respects. With a view to offer enriching internet experience to its users BCCL offers a vast repository of channels and a variety of services. You may read 'About Us' to know more about BCCL. 24x7liveindia is owned and operated by BCCL.
We want you to:
- Be comfortable using our web site;
- feel secure submitting information to us;
- contact us with your concerns about privacy on this site;
- know that by using our sites you are consenting to the use, collection and transfer of certain data and your information.
is the registered domain and official website of 24x7liveindia News
, a BCCL Company.
As we update, improve and expand the services, this policy may change, so please refer back to it periodically.
What data is collected
'Personal Information' or 'PII' is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual's name, postal address, email address, mobile number and any other identifier indicating to that particular person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.
The Company respects the privacy of the users of the Services they use and is committed to reasonably protect it in all respects. The information about the user as collected by the Company are:
a) Information supplied by users
b) Information automatically tracked while navigation
c) Inferred information through usage and log data
d) Information collected from any other sources (like third party providers or social media platforms)
- Information supplied by users
We collect personal information only when you provide it to write to us through our complaint or grievance redressal process. We do not collect such personal information from you, otherwise. Information that we collect incudes –
- Mobile Number
- Email Address
- Home Address
- IP Address
Information automatically collected/tracked while navigation
- Information received, collected and stored by the Company
If a user opts out using the Ads Settings, the unique DoubleClick cookie ID on the user’s browser is overwritten with the phrase “OPT_OUT”. Because there is no longer a unique cookie ID, the opt-out cookie can’t be associated with a particular browser.
- Inferred usage through usage and log data
We automatically collect limited information about your computer's connection to the Internet, mobile number, including your IP address, when you visit our site, application or service. Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the pages you view. We automatically receive and log information from your browser, including your IP address, your computer's name, your operating system, browser type and version, CPU speed, and connection speed. We may also collect log information from your device, including your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDiD on your iOS device), your device operating system, browser type and version, CPU speed, and connection speed etc.
We use this information for conducting internal research on our users' demographics, devices, interests, and behaviour to better understand, protect and serve our users. We may also collect Your Information to track user behaviour and preferences for internal analytics and research. We may also use your information
i. To evaluate your interest for various genres of content, services, offers;
ii. To perform analytics and conduct customer research, to determine your interest, and to analyse traffic patterns
If you choose to post messages on social media accounts, message boards, or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
The above information may also be captured by keeping cookies on our websites by our affiliates for the purposes mentioned above
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our services, we may collect and store such information.
- Clear GIFs
We may use "clear GIFs" (Web Beacons) to track the online usage patterns of our users in an anonymous manner, without personally identifying the user. We may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients. We use this information to inter-alia deliver our web pages to you upon request, to tailor our Site, Application or Service to the interests of our users, to measure traffic within our Application to improve the Application quality, functionality and interactivity and let advertisers know the geographic locations from where our visitors come.
Information from Other Sources
- Information we collect from third parties
We may receive information about you from other sources, add it to our account information and treat it in accordance with this policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us. We may obtain updated contact information from third parties in order to correct our records and fulfil the Services or to communicate with you.
We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behaviour on our website. Google Analytics specifically has been enable to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings options provided by Google.
Information for Ad-Servers
When we present information to our advertisers -- to help them understand our audience and confirm the value of advertising on our websites or Applications -- it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you.
We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent. Third Party advertisers may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to our and other websites or application, in order to provide advertisements about goods and services of interest to you. Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
How collected data is used
We will only collect and process personal data about you in a legal and lawful manner.. Lawful basis on which we would collect and process your personal information includes obtaining explicit consent from you or processing for "legitimate interests" where processing is necessary by us to provide you with services (For e.g. processing your information by our group companies/affiliates).
We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, to provide you services, and to communicate with you related to below mentioned points. For example, we use information to:
Information use by the company
- Communicate with you concerning our service (for example by email, push notifications), so that we can send you news about BCCL, details about new features and content available on the BCCL Services, promotional announcements, and surveys, and to assist you with operational requests such as password reset requests.
- Allow you to participate in interactive features offered through our Services, if any.
- Sharing with our customer support team to resolve your queries/concerns related to your rights or services provided to you
The Information as supplied by the users enables us to improve the services and provide you the most user-friendly experience. All required information is service dependent and the BCCL may use the above said user Information to, maintain, protect, and improve the services and (including advertising) for developing new services. We may, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.), dealing with requests, enquiries and complaints and customer related activities.
In case you choose to decline to submit personally identifiable information on the Site, we may not be able to provide the services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.
When you register with the Site, we contact you from time to time about updation of your personal information to provide the users such features that we believe may benefit / interest you.
How collected data is shared
BCCL shall share your information with any third party without obtaining the prior consent:
User control over collected data
- When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
- BCCL may present information to our advertisers – to help them understand our audience and confirm the value of advertising on our Site– however it is usually in the form of aggregated statistics on traffic to various pages within our site.
When you use the Site (or any of its sub sites), we make good faith efforts to provide you upon verification, as and when requested by you, with access to your personal information and shall further ensure that any personal information or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or information to be retained by law or for legitimate business purposes.
We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement. If you would like to review, change or delete personal information we have collected from you please contact our Grievance Officer.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:
- If your requests are unreasonably excessive or repetitive,
- Where the rights or safety of another person or persons would be jeopardized, or
- If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
Website is not intentionally designed for or directed at persons less than 18 years of age. BCCL does not knowingly permit any person who is under 18 years of age to register with the services or to provide any other personally identifying information. If BCCL becomes aware that any personally identifiable information of persons less than 18 years of age has been collected on BCCL Services without verified parental consent, then BCCL will take the appropriate steps to delete any such information and notify the parent.
However, we consider it the responsibility of parents to monitor their children’s use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 18 years of age or offer to send any promotional materials to persons in that category. BCCL does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided BCCL with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from the BCCL services
Data transfer, storage & processing globally
Security and compliance with laws: How we protect your personal data
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on the Site is securely stored within the BCCL controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
Changes to privacy notice
BCCL will not retain the Information longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or keep you updated with BCCL’s promotions where you have asked us to do so and provide you with the best user experience.
Resolving privacy issues
If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please contact our grievance officer. Any complaints, abuse or concerns with regards to the processing of information provided by you or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Grievance Officer.
Users can also request to download and delete their data here - https://24x7liveindia.com/
Mr. Karan Nangia
BENNETT, COLEMAN & COMPANY LIMITED (Television Division)
We request you to please provide the following information in your complaint:-
- Identification of the information provided by you;
- Clear statement as to whether the information is personal information or sensitive personal information;
- Your address, telephone number or e-mail address;
- A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
BCCL shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
What are Cookies
Cookies and other similar online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites and other services. They are often used for remembering your preferences, to identify popular news stories, to remember you’re logged in and allowing you to comment on stories.
Where other partners are placing cookies and similar technologies for their own purposes, they are called data controllers and will use your information for their own purposes.
Type of Cookies
The following type of cookies are set while you use and access our website. Essential cookies and similar technologies (First Party Cookies)
These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. These cookies are essential, as they enable you to move around a website. This category cannot be disabled. These Cookies are set by the Website and only we can read these Cookies.
Third Party Cookies
These cookies are set by someone other than the owner of the website you’re visiting. Some of our web pages may also contain content from other sites like YouTube, twitter, which may set their own cookies. Also, if you share a link on our page/site, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies. you can turn them off, but not through us.
Some websites use advertising networks to show you specially targeted adverts when you visit. These networks may also be able to track your browsing across different sites. We don’t set advertising cookies
Cookies Placed on the Website include
|Google Analytics||We use Google Analytics to understand how our media campaigns work and how you interact with our website in order to improve the user experience.|
|Google tracking cookies||Google tracking cookies enable us to understand if you complete certain actions on our website(s) after you have seen or clicked through one of our adverts served via Google. Based on the content you have engaged with on our websites Google are able to deliver some targeted adverts across other Google partner websites.|
|Facebook||Facebook helps you stay in touch with your network through their website/ mobile application. We make it easier for you to share any content of interest on Facebook and sometimes, we may present with some targeted adverts on Facebook based on your engagement with our website(s).|
|Rubicon Project||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|Facebook Audience Network||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|Index Exchange||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|OpenX||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|Smaato||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|Taboola||Can store cookies to track your browsing activity and relevant show ads to users of our site|
|PushEngage||Can store cookies to show targeted web push notifications, based on the categories you browsed or your interests and preferences.|