Bengaluru: Karnataka Administrative Reforms Committee -2 headed by Rtd. Chief Secretary TM Vijay Bhaskar submitted report to Chief Minister Shri. BS Yediyurappa recommending changes to improve services in the three top public interfacing departments.

Initially, the Commission decided to focus on improving Ease of Living for citizens by examining citizen-centric services so as to identify how ease of delivery, work processes and e-delivery of these services could be improved.

The three top public interfacing departments viz., Revenue Department, Food and Civil Supplies & Consumer Affairs Department and Transport Department account for nearly 80% of all applications for citizen-centric services. These three departments were therefore selected for the first study.

The Commission held several focus group discussions with frontline functionaries working at Hobali, Taluk, District and State levels. A group of 57 IAS/KAS Officers and Probationers conducted a field survey.

The committee recommended that Atalji Jana Snehi Kendras (AJSKs) should become the Single Window Agency for citizens for all nearly 800 online services of all departments. All these around 800 services should also become available through Bangalore One, Karnataka One, Gram Panchayat Bapuji Seva Kendras and Common Service Centres.

Also, the Seva Sindhu platform should become a single platform for all the around 800 E-services, both Sakala and non-Sakala services of all departments.

For Food and Civil Supplies department the committee recommended the option of door/home delivery of rations may be allowed to willing ration card holders and FPS dealers on payment of a mutually agreed fee by the ration cardholder.

Birth and death registration process should be linked with the ration card database with automatic updating of the ration card family members list upon registration of a birth or a death.